About Kaiby Points & Store Credits

You can accumulate Kaiby Points by making purchases on our website or via promotional events/activities by us. You can then convert them into Store Credits to for future orders.

If you are an existing customer with us, just log in and find them in your dashboard. 

Kaiby Points

How Kaiby Points works?
After each successful orders, your Kaiby Points will be credited into your account within 3 days. You can then log in and convert them into Store Credits on your dashboard. Alternatively, you can also convert them during checkout when placing a new order.

  • Spending $1 will earn you 100 Points. (Excluding coupons, discounts, delivery fee and other fees.)
  • 100 Kaiby Points can be converted into $1 Store Credits.
  • In a nutshell, you’ll be getting a 5% “Cashback”.

Store Credits

How Store Credits works?
During checkout, you can choose to utilise your Store Credits for partial or full payment. One Store Credit is equivalent to one Singapore dollar in our online store.

Is there a maximum amount of Store Credits that I can use to pay for each order?
It’s $20. (With effect from 1 Nov 2023)

Can I pay for my order with my Store Credits partially and together with another form of payment (e.g. Credit Card)?
Yes.

Will the Store Credits expire?
No. It will not expire.

Can I withdraw my Store Credits?
No. You will not be able to withdraw the credits.

Can I transfer my Store Credits to another person?
No.

How do I earn Store Credits?
You can earn Kaiby Points and convert them into Store Credits. You might also receive Store Credits as refunds.